Frequently Asked Questions

Everything you need to know about bringing comfort and style to your home.

What is the typical shipping timeframe for furniture and decor?

Most decor items ship within 3-5 business days. Larger furniture pieces are handled by our white-glove delivery partners and typically arrive within 2-3 weeks, depending on your location.

Do you offer international shipping?

Currently, Lush Designs ships to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for return.

Are your textile products sustainably sourced?

Yes, we prioritize sustainability. Our linens and cotton throws are OEKO-TEX certified, ensuring they are free from harmful chemicals and produced under ethical working conditions.

Can I request fabric samples before purchasing a sofa?

Absolutely. We offer complimentary swatch kits for all our upholstery collections so you can test the color and texture in your home's lighting before making a commitment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.